Privacy Policy
Premier Microfinance Bank Limited (“the Bank”, “we”, “our”, “us”) is committed to protecting the privacy and confidentiality of personal information provided by customers, visitors, and users of our services. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data in accordance with applicable laws and regulations, including the Nigeria Data Protection Regulation (NDPR).
By accessing our website or using our products and services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect personal and non-personal information including, but not limited to:
Full name, address, phone number, and email address
Bank account and transaction details
Identification documents as required by law
Employment and business information
Website usage data such as IP address, browser type, and pages visited
How We Use Your Information
The Bank uses collected information for the following purposes:
To open and manage customer accounts
To provide banking products and services
To process transactions and payments
To comply with regulatory and legal obligations
To improve our services and customer experience
To communicate important notices, alerts, and updates
Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
Consent of the data subject
Performance of a contractual obligation
Compliance with legal and regulatory requirements
Legitimate interest of the Bank
Data Protection and Security
We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction. Access to customer information is restricted to authorised personnel only and handled with strict confidentiality.
Information Sharing and Disclosure
We do not sell, trade, or rent customer personal information to third parties. Information may only be disclosed:
Where required by law or regulatory authorities
To service providers performing services on our behalf under confidentiality agreements
To protect the rights, safety, or property of the Bank and its customers
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations.
Cookies and Website Tracking
Our website may use cookies to enhance user experience and analyse website traffic. Users may choose to disable cookies through their browser settings; however, some website features may not function properly.
Your Rights as a Data Subject
In accordance with the NDPR, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of data where applicable
Withdraw consent at any time
Lodge complaints with relevant data protection authorities
Requests relating to personal data should be directed to the Bank using the contact details below.
Third-Party Links
Our website may contain links to third-party websites. The Bank is not responsible for the privacy practices or content of such websites. Users are advised to review the privacy policies of those sites.
Changes to This Privacy Policy
The Bank reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and become effective immediately upon publication.